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Quick Version: If you still have the incorrect write-off in front of you:
  • Click the ‘Write Off’ button again to open the write-off controls.
  • Then click the red ‘Remove Write Off’ button and you’re all set.
Otherwise, see the detailed guide below for instructions.

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How to Undo a Write-off

Navigate to the patient’s profile. In the ‘Charges tab (or Transaction History tab), find the line with the written-off charges you want to reverse and click ‘View Details.’ Click ‘Write-Off.’ Yes, really. This will open a window that gives you the option to undo the write-off. In the popup, fill in the amount you would like to reverse and the reason for the reversal, then click ‘Remove Write Off.’

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Write-Off Reversed!

The patient’s PR for this claim will now return to its original state, and the patient’s outstanding balance will be updated across Athelas Insights to reflect your action.